Custom Wine Services

      BUSINESS HOURS: 

      Monday through Friday 8:00 a.m. to 4:30 p.m.

• ORDERS:  Orders should be faxed to Custom Wine Services before 2:00 p.m. for next day delivery.  Orders received after 2:00 will be considered late and will be subject to a $10.00 late charge.  Orders sent over after 2:00 are subject to approval by our routing department. 

• BILLS OF LADING:  We provide bills of lading to accompany orders at no extra charge.  We will also attach a copy of your invoice if requested to each bill of lading at no extra charge.  If we need to revise or change a bill of lading after it is already picked, there will be a charge of $2.50 for the new bill of lading.  Revisions after 2:00 are considered late and will receive a $10.00 rush charge.

• INVOICING:  When requested, we can provide an invoice to accompany the order at a charge of $3.00 per invoice. 

• WILL CALL ORDERS: Orders must be placed with Custom Wine Services 24 hours in advance of pick up.  Will calls will be charged at the rate of $5.00 for the first case and $.75 per case thereafter. Same day will calls require two hours advance notice and will receive an additional charge of $10.00.  If two hours advance notice is not given, the additional charge will be $15.00

• DELIVERIES:  A delivery, which cannot be completed or is refused through no fault of Custom Wine Services, will receive the normal delivery charge plus a restocking fee of $.50 per case.  We assume all deliveries can be made any business day between 8:00 a.m. and 3:00 p.m. unless delivery instructions state otherwise.  To cancel a delivery already en route, the winery will be charged for the full delivery price plus the restocking fee.

• C.O.D. DELIVERIES: There will be an additional charge of $ 7.00 per delivery.  It is the winery’s responsibility to notify the account of a pending C.O.D. delivery.  If the check is not available, you will be billed for a delivery charge as if the delivery were completed.  Under normal circumstances, our drivers are not allowed to accept cash from your customers.  To cancel a C.O.D. request while the driver is at the account will receive a $2.50 charge.

• NON-LICENSED PREMISE DELIVERIES: There will be an additional $10.00 charge per delivery up to 10 cases. Any deliveries over 10 cases are charged an extra $1.00 per case.  We must have telephone numbers supplied with the orders to enable us to contact the parties to arrange a delivery time.

• LIMITED TIME DELIVERIES:  All deliveries which are restricted to A.M. or P.M. delivery only will receive a charge of $5.00 in addition to any normal delivery charges. If delivery is restricted to before 9:00 a.m. or after 2:00 p.m., the charge will be $10.00 in addition to any normal delivery charges. We cannot guarantee next day delivery on limited time deliveries.

• COMMON CARRIER CHARGES: Any cases not delivered by Custom Wine Services will receive an out charge of $10.00 plus $.50 per case in addition to any charges incurred from any other carrier.  We cannot guarantee specific delivery dates or times for common carrier deliveries. 

• PICK-UPS: Pick-ups from an account will be billed at the prevailing delivery rate.  It is the winery’s responsibility to notify the account when we will be there for the pick up as wine is often locked up after delivery.  You will be charged a normal delivery charge for an attempted pick up if the wine is not available.  If the pick-up is related to a Custom Wine Services error, there will be no charge to the winery.

• WAREHOUSE/WINERY PICK UPS:  Pick-ups can be done Monday-Thursday at a charge of $1.00 per case or $50.00 minimum.  Pick-ups require 24 hour advance notice.  Main pick up day is Monday.

• PARTIAL CASE/MIXED CASE DEPLETIONS: Any shipments of mixed cases will receive an additional charge of $.35 per bottle if packed by Custom Wine Services.  Shipments of bottles will be rounded up and charged as full cases for delivery.  Bottle orders must be received by 12:00 for next day delivery.

• UPC LABELS: The charge to affix UPC labels to bottles is $3.00 per case.  Any orders requiring UPC labels require at least two day advance notice.

• PROOF OF DELIVERY: Bills of lading will be mailed once a week with weekly invoices.  Daily shipment reports are available upon request or can be accessed using our on-line system.

• ARCHIVE RESEARCH:  We can retrieve copies of bills of lading and inventories you need up to 90 days prior.  After 90 days, the history is purged from our computer and the files are moved to our archive storage. There will be a $5.00 charge to retrieve this information when we are provided order numbers.  The charge will be $10.00 if we don’t have order numbers.  Because this information is no longer in our computer data, without order numbers, we have to go through the complete file for that month to retrieve your information.  We only retain bills of lading for 12 months.

• CONSOLIDATED RATES: Brokers representing several suppliers may consolidate cases from different suppliers for delivery to a single account on a single day at a reduced rate.  There must be a 3 case combined minimum.  Please call the office for the consolidated rate information.  We cannot be responsible for consolidation if each order does not clearly indicate which suppliers are to be combined for shipment.  If we do not have all the orders listed for consolidation, we will hold the orders until they are complete.  It is your responsibility to make sure we receive all orders for consolidation.

• APPOINTMENT CHARGE: Any deliveries which require an appointment be made in advance, such as chain warehouses will be subject to a $2.50 appointment charge.  This charge also applies if we need to call an account in advance to meet us for a delivery.     

• WAIT TIME:  If we are on time for a delivery appointment and the driver has to wait more than 30 minutes before unloading, a $15.00 “wait” charge will be added for each additional 15 minute period after the first half hour.  If we cannot unload at an account after waiting for 1 hour, our driver may be instructed to leave to accomplish the rest of his deliveries.  You will be charged for the delivery as if it was completed and we will contact you regarding re-delivery.

• RECEIVING MERCHANDISE: We require a 24 hour waiting period after receipt of merchandise to ensure it is properly checked in and entered into the computer for shipment.  Receiving charges are $.40 per case or $.50 per case for mixed pallets.  We require advance notification of incoming shipments.

• STORAGE CHARGES: Storage charges are pro-rated daily.  The charge for storage is $.25 per case per month.  Because we are not a long-term storage facility and have limited space available, products with no delivery activity for 6 months or longer will incur storage charges of $.75 per case per month.  We reserve the right to return product at your expense that has had no activity for 12 months. Sample requests do not count as delivery activity.

• BREAKAGE:  Claims for merchandise broken, or damaged must be made within 30 days following the end of the month in which the purported loss occurred. We are not liable for any claims for variance or loss received after 30 days.  For any losses incurred, the cost to Custom Wine Services will be limited to the California Wholesale price of the merchandise.   Breakage shall not include any stained or torn labels or damaged packaging.  Custom Wine Services shall bear responsibility for only that amount of loss which exceeds one-tenth of one percent (0.001) of the Customer’s total depletions for that month. 

• INVENTORIES:  Custom Wine Services will conduct a physical inventory of all merchandise once a month at no extra cost.  You will receive a copy of the month-end depletion report along with your invoice for receiving and storage charges at the end of the month.  Inventory reports are assumed to be accurate unless we receive notification of a discrepancy within 30 days.  We are not liable for any claims for variance or loss received after 30 days.

• BILLING:  Delivery charges are billed weekly.  Storage and receiving charges are billed monthly.  Our payment terms are NET 30 days from date of invoice.  All invoices unpaid over 45 days are subject to a monthly late charge equal to 1.5% of the outstanding invoice amount. Deliveries will be held up if an account has invoices outstanding past 90 days.

• ALLOCATION MANAGEMENT:  Individual broker allocations can be set up to allow wineries or their brokers to monitor their individual allocations and shipments.  There will be a $10.00 monthly service charge for this request.  This fee covers the additional work required in receiving product, reconciling inventory, and re-distributing allocations when one allocation is depleted. 

• CROSS DOCK CHARGES:  1-55 cases is $5.00 for first case and $.75 per case with a $20.00 minimum charge.  56 cases and up is $1.00 per case.  Storage charges will be applied if all product is not picked up within 24 hours.  All Cross Dock deliveries are C.O.D.